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New Technologies Offer Fast Solutions to IT Issues

Published on 5/16/2018 by Accenture
Solving major IT issues, such as a server crash or system failures, can be challenging. Accenture’s Innovation team developed a hands-off solution: the Intelligent Support Advisor. Beginning with a voice command, the technology works with staff to quickly identify issues and recommend fixes. Accenture integrated Alexa’s voice-activated assistant technology with an operational diagnostics platform. This enables real time voice-activated monitoring and resolution of system issues. The voice activation capability makes the Intelligent Support Advisor unique. This innovative technology brings us closer to a touchless support service. It enables users to optimize productivity, allowing staff to take on higher-value work.

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